Open mobile navigation

Emergency Services

We know that emergencies happen and they can't always be predicted. We are here to help!

We always have a veterinarian on call through our Mayerthorpe clinic for unforeseen emergencies. Please keep in mind we are not a 24 hour clinic, meaning we are not staffed around the clock. If you have an emergency, please phone the clinic at 780-778-2662. If it is outside of regular business hours, our emergency operators with connect you with the on-call veterinarian as soon as they are available. 

All emergency work is conducted through our Mayerthorpe office at 4818 42 Ave, Mayerthorpe, Alberta (780-786-2000). Ambulatory services are available for large animal emergencies that cannot safely be transported to the clinic and are within our after hours service area. 

After Hours Emergency FAQ's:

  • What if I'm not sure my pet's situation is an emergency?
    • If your animal has an acute (sudden onset) or rapidly worsening condition, or is in distress, please phone. The on call veterinarian will discuss the situation with you over the phone, get more specific details, and make recommendations on when to have your animal seen.
  • Common small animal emergencies:
    • Hit by car or other traumatic injuries, including fractures
    • Urinary blockages (especially in male cats)
    • Bite wounds and lacerations
    • Porcupine quills
    • Dystocia (complications birthing)
    • GDV and bloat
    • Parvovirus
    • Medical crisis (diabetic crisis, seizures, etc)
  • Common equine emergencies:
    • Colic
    • Choke
    • Injuries 
    • Foaling complications
  • Common large animal / production animal emergencies:
    • Calving, lambing, and kidding issues
    • Uterine prolapse
    • Bloat
    • Herd health outbreaks
  • I've phoned and spoken with answering service but the veterinarian hasn't phoned me back. What do I do?
    • We do our best to speak with all potential emergencies right away. However, please keep in mind there is only one of us and we may be tied up with another emergency. If we can stop what we are doing to speak with you, we will. If however we are in the middle of a life or death situation, in surgery, or on a farm emergency where there may be limited cellular coverage, we unfortunately won't be able to speak with you right then. 
    • If you haven't heard back from a veterinarian after 15 minutes in the event of a critical emergency (serious hit by car, diabetic crisis, seizure), 30 minutes in the event of a time sensitive emergency (calving, uterine prolapse), or 45 minutes for a non life-threatening emergency, please phone back. 
  • Is there a vet at the clinic around the clock?
    • No. Outside of business hours we try to tend to our own personal and family obligations just like you. We do however have a veterinarian on call in the event of an emergency. If the veterinarian deems that your pet needs to be seen, they will arrange a time for you to come. Please phone BEFORE driving to the clinic as no one will be there if you haven't phoned ahead and your appointment time will depend on the vet's other pending emergencies. 
    • For our Edmonton and urban clients, please keep in mind that we are not a 24 hour emergency clinic. We offer on call emergency services due to the rural nature of our practice. While we are always happy to help you when possible, we operate differently than an emergency clinic with a fully staffed ER. It's therefore important that you phone ahead prior to showing up so we know to expect you. 
  • Will anyone be with my animal overnight?
    • No. If the veterinarian deems that your pet needs constant monitoring, or you prefer that your pet be in a fully staffed emergency clinic, we are happy to refer you to an emergency clinic in Edmonton: 
      • Small animal and exotic pets:
        • VCA-Guardian Veterinary Centre in Edmonton 1-780-436-5880 
        • Pulse Veterinary Specialists and Emergency in Sherwood Park 1-780-570-9999
      • Equine:
        • Delaney Veterinary Services 1-780-922-3647
        • Westhills Equine Veterinary Services 1-780-898-9267
  • Are there extra fees to have my animal seen after hours?
    • Yes. Please phone for pricing. 
    • For after hours emergencies we require payment at the time of service. If you have concerns about cost, please don't hesitate to ask the on call veterinarian for a price estimate prior to bringing your pet in. 

Covid-19 Information

Office Hours

Our Regular Schedule


8:30 am-5:00 pm


8:30 am-5:00 pm


8:30 am-5:00 pm


8:30 am-5:00 pm


8:30 am-5:00 pm


Mayerthorpe Office Only

9:00 am-1:00 pm




Find us on the map

Featured Articles

Read about interesting topics

  • The Most Common Vaccinations for Your Cat and Dog

    Do you know what vaccines your cat or dog needs? ...

    Read More
  • Preparing for Your Kitten’s Developmental Milestones

    Need to hone in on your kitten knowledge? Check out the milestones your new pet will reach during its first year. ...

    Read More
  • What Is Ataxia in Dogs?

    Could balance or gait issues mean your dog has ataxia? ...

    Read More
  • Fish

    If you’re thinking of getting a pet fish, you should know that your veterinarian has a lot of good advice about pet ownership. Fish can be very rewarding as pets, and you just may be surprised about how much fish actually interact with their owners. Here’s more valuable information about choosing ...

    Read More
  • Caring for Senior Cats

    Thanks to advancements in veterinary care, today’s cats can live well into their teen years. It is not uncommon for cats to live to be 18 or even older. However, in order for cats to live a long full life, they need proactive veterinary care to stay healthy. As cats age, they are at greater risk for ...

    Read More
  • Feline Stomatitis: Treatments

    Cats rarely display their pain, but cats with feline stomatitis are often the exception. If your cat appears to have mouth pain, is reluctant to eat, doesn't want to groom, is drooling, and doesn't want you to open its mouth, it may be suffering from this debilitating, degenerative oral condition, and ...

    Read More
  • Feline Leukemia Virus: What You Need to Know

    Feline leukemia (FeLV) is a virus that weakens your cat's immune system. Unfortunately, when the immune system does not function properly, your cat may be more likely to develop other diseases, such as cancer and blood disorders. How Cats Contract Feline Leukemia Cats get feline leukemia from other cats. ...

    Read More
  • Family Cats and Pregnant Women: Take Measures to Prevent Toxoplasmosis Infection

    Nothing must spoil the joys of becoming a new parent. Not even your pets. But family cats with normal, every day habits can pose a risk to expectant women. Women's immune systems can be disturbed by a parasite carried in fecal matter. If you're the primary caretaker of your family's feline friend it ...

    Read More
  • Create an Environment Your Cat Will Love

    The Journal of Feline Medicine and Surgery confirms that feline emotional wellbeing, behavior and physical health are a result of how comfortable they are in their environment. Understanding how our cats interact with their environment can help us create a space for owners and cats to mutually thrive ...

    Read More
  • Catnip: Why Cats Love It

    Few things stimulate a cat's pleasure faster than catnip. Exposure to this simple herb can reveal a new side to their feline personality. Many cats will go crazy at the smell of this plant. Catnip has a reputation of being a feline drug and many cat owners wonder if it is safe to give it to their pet. ...

    Read More

Newsletter Signup